- A letter describing the nature of the complaint and all supporting documents should be submitted to the Dean of Student Services, Dean of Academic Affairs and/or Academic Deans when appropriate. These documents may be the course syllabus outline, evaluation procedures, exams with grades, term paper assignments with grades, quizzes or other pertinent supporting documents.
The Dean of Student Services will call a meeting of all available parties involved (instructor, Department Chairperson, Dean of Student Services, Dean of Academic Dean and/or Academic Deans when appropriate) to review the submitted documents and find a possible solution.
- If the matter remains unsolved, the Dean of Student Services will refer the submitted written grievance to the Grievance Committee (Dean of Student Services, Dean of Academic Affairs and/or Academic Deans when appropriate, one administrator, one counselor, one faculty member and a student representative) for appropriate action and to schedule a hearing.
- The Grievance Committee will notify the student in writing within three (3) working days of the hearing outcome. All recommendations made by the Grievance Committee are final.
