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ASCC Website Accessibility Policies and Grievance Procedure

Current Policies

Policy 3005 People Treatment

With respect to treatment of all students, staff, volunteers, vendors, and citizens, the President may not cause or allow any practice that is inhumane, unfair, undignified, illegal, unsafe, disrespectful or unnecessarily intrusive. In addition, the President may include but not limited to:

  1. Operate without policies and/or procedures which set forth employee and student rules, provide for effective handling of grievances, ensure due process, and protect against wrongful actions against or by employees or students.
  2. Fail to comply with all local and applicable Federal laws pertaining to employees and students including those pertaining to discrimination and equal employment opportunity.
  3. Prevent students and staff from using established grievance procedures.
  4. Fail to acquaint students and staff with their rights and responsibilities.
  5. Fail to take prompt and appropriate action when the President becomes aware of any violation of local laws or applicable Federal laws, or Board policies.

Policy 4212 Appeal and Grievance

  1. A. Appeal- ASCC provides an opportunity for an employee to appeal decisions made about their performance resulting in suspension, involuntary demotion, or removal. It is the right of employee to file an appeal to the Board of Higher Education, if an employee believes that the President’s decision was inappropriately executed.
  2. B. Grievance- Any employee who has a complaint concerning disciplinary action, denial of promotion, layoff, or discrimination based on category (i.e. race, age, disability) recognized by local and federal civil rights laws that has the right to file grievance per procedures outlined per this policy.
  3. C. No employee of ASCC will be discriminated against, harassed, intimidated, or suffer any reprisal as a result of filing an appeal/grievance or participating in the investigation. If an employee feels that he/she is being subjected to any of the above, that employee has the right to appeal directly to the Board of Higher Education in writing.
  4. D. ASCC should attempt to resolve the problem informally with their supervisor as soon as possible. If a solution can not be reached, employee with assistance from the EEO Coordinator may present a formal grievance in writing, to the President.
  5. E. All requirements of a grievance must be exhausted including a final decision by the President before an employee may appeal his/her case directly to the Board of Higher Education. In the event of an appeal, the employee must provide a copy of his/her appeal to the President of the College and the Equal Employment Opportunity.
  6. F. No employee of ASCC shall breach the grievance/appeal procedures as set forth in this policy, if an employee does not follow the grievance/appeal procedure, they may face disciplinary action up to and possible termination.

Policy 5320: Academic Student Grievance

The Department of Academic Affairs will ensure a process in which students can address academic grievances without fear of reprisal. Grievances procedures shall be integral part of the student orientation and be publicly posted where it can be conspicuously viewed.

Students having a grievance with the general operation of the College may petition the Grievance committee appointed by the Dean of Student Services for redress. The petition shall set forth in detail the nature of the grievance and shall state for whom the grievance is directed. It shall contain factual data, which the petitioners deem pertinent to their case. The Committee shall have the right to decide whether or not the petition merits investigation.

Proposed Policies

Policy # ____ Title: Website Accessibility Policy

The purpose of this policy is to ensure a process for ASCC Web Offerings that are intended for public consumption to meet or exceed Accessibility Standards that have been outlined in the U.S. Section 508 standard. These standards establish the minimum requirements for equal access to information that is delivered by ASCC to the public.


This policy applies to all ASCC academic and administrative stakeholders that create or maintain material that is to be offered via the online platform. This is namely the CIO, Webmaster, and other positions that contribute content for the ASCC Domain


  • ASCC: American Samoa Community College
  • Domain: Any website that holds the AMSAMOA.EDU

Implementation Guidelines

ASCC has adopted the Worldwide Web Consortium Web Content Accessibility Guidelines version 2.0, Level AA Conformance (WCAG 2.0 Level AA) as its policy of minimum standard. Web-content is established with 4 key goals:

  1. Perceivable Provide multiple layers of data to supplement content digestion through different means
  2. Operable Increase functionality of navigation while keeping content and its navigation simple
  3. Understandable Pages need to operate in clear and predictable ways, always aiding the user
  4. Robust Maximize compatibility with current and future user agents, and assistive technologies

Web Content Accessibility Training

Annual training must be undertaken each calendar year. Training targets all Web Content Data Contributors but also serves as source review for policy owners to help ensure updated compliance of data to be publicly distributed via web driven content.

Responding to Accessibility Issues

Please contact the accessibility Coordinator via for all issues related to ASCC and its web published content.

Grievance Procedures

The American Samoa Community College Board of Higher Education emphasizes the importance that the community be made aware of College procedures regarding online information and accessibility and how to file a formal grievance with the College in pursuant to the requirements of the Office of Civil Rights as federally mandated in Section 508 and Title II.

All complaints must be written; be signed by the representative filing the complaint; specify the requirement of law or regulation being violated and the related issue, problem and/or the concern; contain information/evidence supporting the complaint; and, state the nature of the corrective action desired and submitted via email to

Compliance Coordinator

  1. Within thirty (30) days after the events giving rise to the grievance, the grievant shall file a grievance in writing with the Compliance Coordinator. The Compliance Coordinator may informally discuss the grievance with the grievant. He/she shall promptly investigate the complaint. All employees of the school district shall cooperate with the Compliance Officer throughout the investigation.
  2. Within fifteen (15) days of the receipt of the grievance, the Compliance Coordinator shall make a finding in writing and notify both the grievant and respondent that there has or has not been a violation as described in the submitted complaint. In the event that the Compliance Coordinator finds that there has been a violation, he/she shall propose a resolution of the complaint.
  3. If the grievant or the respondent are not satisfied with the finding of the Compliance Coordinator, or with the propose resolution of the grievance, either may, within fifteen (15) days after he/she has received the report of the Compliance Coordinator, file a written request for review by the President of the College.

College President

  1. The College President may request that the grievant, the respondent, the Compliance Coordinator present a written statement to him/her setting forth any information that such person has relative to the grievance and the facts surrounding it.
  2. The President of the College shall notify all parties concerned as to the time and location when an informal hearing will be held where such parties may appear and present oral and written statements supplementing their position in the case.
  3. With in fifteen (15) days of the hearing the President of the College shall render his/her determination in writing. Such determination shall include a finding that there has or has not been a violation of Compliance to the submitted law or regulation.
  4. If the grievant or the respondents are not satisfied with the determination of the College President, either may, within fifteen (15) days after its receipt, file with the Chairperson of the Board of Higher Education, a written request for review of the Board.

Board of Higher Education

  1. When a request for review by the Board has been made, the College President shall submit all written statements and other materials concerning the case to the Chairperson of the Board of Higher Education.
  2. The Board shall notify all parties concerned of the time and place when a hearing will be held. Such hearing will be held within fifteen (15) school days of the receipt of the request. All concerned parties shall have the right to present further arguments before the Board.
  3. The Board shall render a decision in writing within fifteen (15) days after the hearing has been concluded.

U.S. Department of Education

  1. Parties dissatisfied with the complaint resolution may file an appeal directly with the United States Department of Education.

U.S. Department of Education, Office for Civil Rights